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PSE&G Issues Storm Advisory

October 29, 2020
Posted on: October 29, 2020 - 10:39am

Hurricane Zeta Approaches Long Island

PSEG Long Island has social distancing plans in place to restore power safely and as quickly as possible

PSEG Long Island continues to monitor the track and potential impact that Hurricane Zeta could have on Long Island and the Rockaways when it arrives on Thursday October 29 through Friday October 30.

While the track of Zeta remains uncertain, we are preparing based on the higher ranges of the forecasted wind and rain.  While we expect that our preparation will allow us to address outages promptly, the uncertainty of the forecast could result in some longer outages and customers should be prepared. 

PSEG Long Island is seeking mutual assistance workers for its restoration efforts from electric utilities outside of the metropolitan area.  Additional electric contractors are also being organized to complement the PSEG Long Island crews available to restore electric service. 

“After the many lessons learned from past storms, we have made improvements to the customer communications and restoration systems,” said John O’Connell, vice president of Transmission and Distribution for PSEG Long Island. 

During this storm, if the damage is extensive, PSEG Long Island may launch an enhancement to our outage communications process. With this enhancement, customers contacting the Call Center early in the storm will receive an “Assessing Conditions” message, rather than an estimated time of restoration (ETR). This change will allow crews to assess storm impact before issuing ETRs, thereby increasing the accuracy of the ETR information being provided. For more information about this new process visit https://www.psegliny.com/outages/estimatedrestorationtimes. 

Ways to report power outages:

  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com
  • Download the new PSEG Long Island mobile app to report an outage and receive information on restoration times, crew locations and more.
  • To report and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
  • Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com